A Fortune 500 fast-food restaurant chain operating thousands of franchise locations across the United States faced a critical operational challenge: how to ensure brand consistency, operational excellence, and achieve business goals across every location without overwhelming Field Operations Teams with time-intensive training.
The organization needed to implement a comprehensive two-level operations certification program covering essential areas including:
Traditional training approaches weren’t feasible. The Field Operations teams needed a solution that would deliver real knowledge retention without pulling them away for extended periods.
The Fortune 500 fast-food brand partnered with Trivie to launch their operations certification program using microlearning and gamification that fit seamlessly into managers’ busy schedules.
Trivie’s adaptive learning platform delivered bite-sized training modules across core certification areas, using spaced repetition and gamified learning to drive engagement and long-term retention. The Field Operations teams completed certifications at their own pace while Trivie’s platform ensured critical knowledge stuck—addressing the standard problem where 80% of training content is forgotten within 30 days.
By partnering with Trivie, this Fortune 500 fast-food brand successfully improved field operations learning and retention across their entire U.S. footprint—ensuring restaurant locations maintained brand standards, operational efficiency, and achieved business goals while giving the operations team a training solution that respects their time and delivers measurable results.
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Learn how Trivie can help your organization achieve similar results.
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