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Lucid Motors

The Challenge

Lucid Motors sells directly to consumers, which means Sales & Delivery new hires carry a lot of responsibility from day one. Without dedicated onsite finance managers, they need to confidently navigate: 

  • Finance and lease product conversations
  • Customer communication across the full sales journey
  • Cross-functional workflows unique to a direct-to-consumer model
  • High-stakes moments where hesitation costs trust and deals 

Employee surveys pointed to a clear gap: new hires needed more confidence in customer-facing finance discussions. Lucid needed an onboarding program that could close that gap quickly, consistently, and at scale. 

The Solution

Lucid built DRIVE 100, a 100-day onboarding and development program designed to grow confidence, capability, and performance among new Sales & Delivery hires. To power the knowledge side of the program, Lucid partnered with Trivie to launch the Lucid Financial Services (LFS) Success Track. 

Trivie’s AI-driven knowledge retention platform used gamified microlearning and spaced repetition to help new hires remember what they learned and apply it on the job. Trivie built e-learning, workbook activities, and assessments tailored to LFS content, then layered them alongside instructor-led training, guided practice, coaching, and standardized assessments throughout the 100-day journey. 

The combination gave new hires more than a training checklist. It gave them repeated, reinforced practice with the exact conversations they’d face on the floor. 

Ready to onboard sales teams that perform with confidence from day one? 

Learn how Trivie can help your organization achieve similar results.

Everyone provides training. Trivie makes it stick.

The Results

31%

Increase in vehicle deliveries, from 4,078 to 5,345 

10.1%

Knowledge gain across DRIVE 100 assessments 

24%

Improvement in LFS cases per delivery 

87%

Sales CSAT, up from 79% before launch 

29.6%

Increase in demo drives, from 5,469 to 7,089 

Everyone provides training. Trivie makes it stick.

Trusted by Fortune 500 Companies

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