Making Restaurant Operations More Efficient

The Goals

• Identify and close knowledge gaps on wine varietals, food pairings, and restaurant operations
• Create a scalable training platform to expedite new restaurant openings
• Improve team member engagement and satisfaction with training initiatives
• Reduce training costs

The Challenge

Cooper’s Hawk is an upscale restaurant and winery chain with more than 40 locations throughout the Midwest. With a strong emphasis on winemaking and an extensive menu, training complexity was high. Cooper’s Hawk needed a way to engage employees and standardize learning programs across all locations while ensuring staff could master and retain detailed wine and food knowledge.

The Solution

Cooper’s Hawk partnered with Trivie to empower their team members with a fun and easy to use learning app. In just a matter of hours, Cooper’s Hawk was able to have Trivie up-and-running and in the hands of thousands of servers, chefs, and staff members. Using Trivie, Cooper’s Hawk was able to see a material knowledge gain of over 70%, and sustained knowledge retention of 94% nine months later.

Because of the documented knowledge retention, ease of use, and extremely positive feedback from staff members, Trivie has become integral to Cooper’s Hawk training programs to ensure a consistent food and wine dining experience.