More and more, people are talking about Employee Experience (EX) as the next big pivot in the workplace. It is no wonder, as happy and comfortable workers are up to twenty percent more productive. Similar to the rise of customer and user experience as philosophies of a company, employee experience has taken center stage as the next hot topic in training, learning and development, and human resources circles.
Learning and development are vital to the success of employee experience. What is employee experience and how can it increase your organization’s performance?
What Is Employee Experience?
Employee Experience is how your organization looks from the inside. Brand, culture, learning, training, and relationships that you create within an organization all contribute to an employee’s experience. It starts the moment a potential new hire looks at your job listing and continues through the time they leave for their next opportunity, as a champion to other job seekers and consumers.
From name recognition and branding to onboarding and systems training, the EX your organization provides affects employees at all stages of their careers. EX also includes relationships your employees form and the tools they use to get their job done. EX influences the way employees emotionally and intuitively relate to your brand, just like a consumer does.
How Does Learning and Development Improve EX?
Recent research shows “companies spent an average of $2,420 per person on efforts to enhance the employee experience.” With such steep investment costs, how can your organization make the most of EX investments?
“Companies need employees to be aligned. Employees want that too. But they also want to feel inspired and know the greater impact of the work they’re doing. When the employee experience is good, they’re all in. When it’s bad, they’re out the door.” (Kazoo Employee Experience Manifesto)
Learning through natural, on-the-job experiences, digital learning experiences, and hybrid experiences that use both digital and in-person training are options to weigh.
The most important aspect to consider is personalization - each employee needs to be at the center of their learning journey. Organizations need to meet employees where they are and move them forward using individualized learning plans.
“When people feel connected to their work, they will also feel more connected to their colleagues, team, and managers. This starts with training that feels like it's made just for them. This results in an engaging, productive and positive experience.” (Kazoo Employee Experience Manifesto)
Other ways companies can enhance their EX:
- Create a seamless onboarding experience
- Make employee wellness a priority
- Collect and implement employee feedback
- Have open channels of communication
- Invest in technology that allows employees to work and learn efficiently
Employees who feel they are supported, cared for, and trained well, will contribute to your company’s growth.
What’s Next?
Hi, we’re Trivie. We make learning more engaging, measurable, and effective, creating a better employee experience and empowering learning leaders to get ahead of risks and quantify ROI. Contact our team and let’s get started.
